As a newly appointed UX Researcher at Ascent Global Logistics, my first major undertaking was to evaluate the performance of the organization's internal Service Desk platform and gauge user satisfaction with its current state. Despite a pre-existing awareness of the widespread discontent amongst users, my challenge was to meticulously identify the specific areas of dissatisfaction, while also devising strategies for enhancing the platform's performance.

At Ascent, I joined the annual Hackathon, where we participated in teams to compete against each other. Each team had to come up with a new innovative process or product that Ascent can implement to improve business. Within my team there were 5 members who all had very different skillsets; in my team I was the designated UI designer for our product.